CM-IM Project Management

CM-IM Project development and Project support are always benefit-oriented. The relationship-based needs of an enterprise focus on client contact services as well as internal and external relationship links. As such, requirements in the communication areas are various. The management of interactions can, at times, provide challenges in strategic or tactical planning around business processes, hence focusing on interaction management as a 'value-added' approach for generating benefits.

Management Consulting

  • Due Diligence – Assistance in providing objective views of the targeted organization.
  • Risk Assessment – Identify, evaluate and grade potential issues.
  • Cost Benefit Analysis – Quantify financial considerations in view of determining viability.
  • Feasibility study – Collect and analyze information about initiatives and provide recommendations.
  • Prepare Business proposals – In view of customer requirements, produce documents and charts for service offerings.
  • Functional specifications – Translate business requirements into structured configurations (RFP’s).
  • IT Architecture – Schematic overview of relationships between, people, events, data, processes and technologies.
  • Business Process Reengineering (BPR) – Evaluate, revise and document workflow and processes to achieve departmental improvements and benefits.
  • Client Relationship Management (CRM) – Provide services in support of the various aspects of establishing and maintaining relationships with clients.
  • Knowledge Management (KM) – Support in transfer of expertise and know-how to guarantee continuity of business processes.
  • Vendor consolidation – To streamline the procurement process optionally by introducing e-markets.
  • Workflow analysis – Evaluate manual and automated business processes.

Leadership Management

  • Workshop animation and facilitation – Assist in conducting and leading formal exchanges of information.
  • Market intelligence – Provide specific knowledge on competitors and market trends.
  • Opportunity evaluation – Identify and determine the pertinence of launching initiatives.
  • Negotiations – Support and leverage the organization in dealing with third party business interactions.

IT Management

  • Interim management – Temporary assistance in managing different areas of responsibility.
  • Package evaluation and review – Independent analysis of pre-selected or prospective software packages.
  • Software testing and evaluation – Quality assurance reviews in adherence to specifications.
  • Internal audits, system evaluation and integration – Impartial in-depth analysis of in-house and integrated products.
  • Project management – Assistance in managing specific initiatives.

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